Our response to COVID-19

Given the current and emerging circumstances surrounding coronavirus (COVID-19), we would like to update you on the steps we have taken to minimise impact on services and maintain the health and wellbeing of our passengers, volunteers, and staff.

Please note, this may change pending Government advice. We will keep our community of clients, staff and volunteers updated via direct email as the situation unfolds. Further information can be found below:

For CA Staff, Contractors and Volunteers:

CA has prepared and implemented a COVID-19 Pandemic Policy. The Policy has been circulated to all employees, volunteers and contractors. All employees are required to acknowledge this Policy once read in Employment Hero and follow the direction.

If you wish for help and support on this matter you can access the Employee Assistance Program by calling Relationship Matters on 1300 543 396 for a confidential discussion.

  • Click here to download the latest ‘COVID-19 Pandemic FAQs for Employees’ >>
  • Click here to download the latest ‘COVID-19 Pandemic FAQs for Volunteers’ >>

For CA Clients and Participants:

We ask clients feeling unwell to please contact us to cancel your service.

  • Click here to download CA’s ‘COVID-19 Pandemic FAQs for Participants’ >>

Even as we are told to isolate, we are seeing what a community of care can do. The team across our organisation is working above and beyond to ensure we are doing the best we can to look after each other through difficult times.

With the COVID-19 situation changing daily, we are also assessing our client services daily. We recommend our community stays up to date by visiting the Department of Health website.

Anyone with symptoms should call the DHHS to discuss further actions on 1300 651 160 (please keep 000 for emergencies only), and let us know by phone so we can support your wellbeing and the wellbeing of others.

For the latest information, updates and advice about the outbreak please click here to visit the Victorian Department of Health and Human Services (DHHS) website.

We will continue to keep you updated via email and this page as the situation evolves, and welcome your comments and suggestions.

Please don’t hesitate to call 1300 704 530 or email with questions, concerns or for further advice.

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